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  This is a real transcript from a real conversation.  
     
  
               
Tech Support:      'I need you to right-click on the Open Desktop'.
            
Customer:             'OK'.
            
Tech Support:      'Did you get a pop-up menu?'.
            
Customer:             'No'.
            
Tech Support:      'OK. Right-Click again. Do you see a pop-up menu?'
            
Customer:             'No'.
            
Tech Support:      'OK, sir. Can you tell me what you have done up until this point?'.
            
Customer:            'Sure. You told me to write 'click' and I wrote 'click''.